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Frequently Asked Questions
Question:
Can Quantum Health Automation resubmit a claim for me? | Answer:
QHA keeps track of every claim a customer sends to us. Depending on the situation, we will resubmit a claim for you given the proper authorization at no charge. |
Question:
Will Quantum Health delete a claim for me? | Answer:
This depends on what time you have sent the claim. If the claim has not yet gone out in our daily run, then we will be more than happy to delete a claim given the proper authorization. |
Question:
I just sent my claims and my report for today's file is not showing up under reports received. Why? | Answer:
This depends on what time you send. If you send during the night the report may not be available until the next day. If you send during the day, the report should be available within 15 minutes. |
Question:
Do we need internet access to send claims? | Answer:
No... QHA will provide you with a toll free number to send your claims using your computer's modem. |
Question:
Can we delete a file under 'Claims to Send'? | Answer:
Yes, highlight the file and hit the delete key. |
Question:
Our tax id/provider number changed here at our office, what do we need to do? | Answer:
Whenever your office gets a new tax id or provider number, please contact QHA as soon as possible so we can make the necessary changes to our databases. |
Question:
I am looking inside Qconnect and I don't see our reports. Why? | Answer:
You must first hit the "Connect" button inside of Qconnect. This will dial into our network and pick up any reports that are available for your office. |
Question:
Can we get a copy of our claims agreement with QHA? | Answer:
Yes, we keep a file of every office that comes on our service. Please contact us and we will be more than happy to fax or email you our copy. |
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